Get Help With Your Xfinity Service and Billing
Do you need help with your Xfinity internet bill or technical support? Use the methods below to contact Xfinity Customer Service and get your questions answered.
Connect With Xfinity Customer Service
Phone
Call 1-800-XFINITY (1-800-934-6489) for customer support, add or remove services, or pay your Xfinity bill.
Chat
Chat with an Xfinity agent to get immediate assistance and support without waiting on the phone.
Store
Visit an Xfinity Store near you to pay bills, get technical support, return or exchange equipment, and more.
Support
Many of your questions might be answered by visiting the Xfinity Support page, where there are extensive resources for internet, TV, phone, security, billing, and more.
Online
Visit xfinity.com where you can login to your account to pay bills, check service status, add services and equipment, and contact customer service.
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Xfinity Customer Service FAQs
The easiest place to get internet service outage information is through the Xfinity My Account app, which is available via the Apple App Store or Google Play. You may also chat with an Xfinity agent or call 1-800-XFINITY (1-800-934-6489).
Xfinity makes it easy to get help when you need it. There are a number of ways you can reach customer and technical support:
Phone: 1-800-XFINITY (1-800-934-6489)
Chat: Chat with an Xfinity agent.
Store: Visit an Xfinity Store near you.
Support: Xfinty Support page.
Online: Visit xfinity.com to login to your account.
If you rent your modem, Xfinity will contact you when your device is eligible for upgrade. You can also visit xfinity.com/equipmentupdate to check status, but you will have to login to your Xfinity account to access the information.
There are several convenient ways to pay your Xfinity bill.
- Login to your account at xfinity.com and click on billing. You’ll see current and past bills here, and can set up autopay for your convenience.
- Call 1-800-XFINITY (1-800-934-6489) to pay your bill over the phone.
- You can also pay your bill via the Xfinity My Account app (Apple and Google).
- Visit an Xfinity Store to pay your bill.